5 Reasons You Should Be Using Salesforce Chatter

Great things in business are never done by one person. They’re done by a team of people.

– Steve Jobs

You believe in this as well, don’t you?

Well, then you would be happy to know that this is exactly what Salesforce Chatter helps you do. It brings your team members together to collaborate with ease to succeed.

Salesforce Chatter revolutionizes the way employees communicate within an organization. And it is not just restricted to sales.

Chatter can even help you communicate across other departments in your organization as well. It is also useful for both large and small businesses.

So, let us take a look at the ways in which it can simplify your sales operations.

  1. Cut Down Email Clutter

We all suffer from email overload and Salesforce Chatter is a savior here.

With Chatter, you do not need to waste time to navigate through the sheer volume of emails. It reduces your email clutter and helps you focus on what matters to you the most.

Chatter comes with several tools that help you communicate with your team members easily. They include group forums, file sharing, live chat, and news feed.

You can use Chatter to share your sales updates to all the team members or only to a specific group of members. You can even track the comments within the message thread.

Rather than shooting an email, you can just send a quick message or query to a group working on a specific task.

In this way, you do not need to read and manage long email chains to collaborate and solve a problem.

You can even set the importance level for the updates that are relevant to you. This will ensure that the top priority updates appear first on your feed.

  1. Easy File Sharing

File sharing can be a daunting task, especially if you need to attach large files and send them through emails while you are on the go.

But, Chatter simplifies this problem as well. You can upload large-sized files and share them on Chatter with zero interruptions.

There is also no need to download any file as you can view it on Chatter itself. You can even upload a file from Chatter. This limits the number of duplicate files floating around the network.

In addition, you do not need to worry about file version support. This is because users can update the original file shared on their own to the most current version.

  1. Keeps Your Team Unitedgiphy (7)

Today, a lot of businesses have a mix of in-house and remote sales employees. For example, they may have both an in-house sales team and a virtual telesales team.

You would agree that connecting with other in-house members face to face and sharing things is pretty easy. But, that is not the case for remote employees. And this keeps them loosely connected to the organization.

But, Chatter keeps your remote employees in the loop as well, which helps you promote a healthy employee culture.

Moreover, Chatter lets you connect and interact with other departments as well. This leads to organizational efficiency.

  1. Helps You Get Rid of Meetings

You know how unnecessary and long meetings can kill your time and productivity. Moreover, if those happen several times a day, you will hardly achieve your sales target.

You need to have the least amount of meetings as possible to improve productivity. Also, every meeting should be meaningful and constructive. And this is what Salesforce Chatter does.

All you need to do is form a group on Chatter and invite the team members connected to the specific project. You can then use the group forum to:

  • Brainstorm ideas,
  • Post sales updates,
  • Share important files and links,
  • Set timeframes for responses to a query by a certain date and time,
  • Recognize performance and more.

Also, the online chat feature makes face-to-face meetings less important. After all, why do you need to have a meeting when a simple chat can answer all questions?

In a nutshell, Chatter acts as a virtual focus group and gives every project member a voice. 

  1. Keeps Your Information Organized

    090821-M-0440G-043 HELMAND PROVINCE, Afghanistan (Aug. 21, 2009) Voting ballots organized and arranged for counting by Afghan presidential election workers at a local school in the Nawa District. The school was used as a polling site for the Afghanistan presidential elections. (U.S. Marine Corps photo by Staff Sgt. William Greeson/Released)

Chatter helps you organize and archive information easily with tags.

Tags are nothing but hashtags (#) by a keyword just like Twitter. In this way, you can search, track, and monitor topics and trends that are important and relevant to you.

For example, you can keep all your telesales-related information in one place with #telesales.

So, you or your team members just need to use the hashtag to search the telesales-related info. There is no need to search or sort through other reports and emails. It is that simple!

So, when do you plan to use Salesforce Chatter? Do you have any questions or points to add here? Please feel free to leave your comments below and thanks for reading!

 

Images Sources: Giphy, Wikimedia

Published by

Ohad Oren

Ohad Oren is Co-Founder and COO of ONDiGO. Prior to ONDiGO he Co-founded several start-ups. Ohad has years of experience in Sales and Business Management. You can follow him on twitter on @OrenOhad

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