5 tips to improve Customer Interactions and Increase Productivity

Life hacks are meant to take annoying tasks and make them easier – here are a few to help improve your customer interactions and increase productivity in the workplace.
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  • Schedule down time
  • This may seem counter-intuitive, but statistics show that an 8 hour day usually contains only 6 hours of productivity when coffee breaks, bathroom trips, and workplace schmoozing is factored in. Scheduling a few 15-minute breaks throughout your day can increase your sense of urgency when it comes to making a deadline, responding to emails, and completing the tasks on your to-do list if you know you’ll be receiving a break as a reward.
  • Socialize Productively
  • Social media is an important tool for any small business, especially one that is focused on customer interaction, but navigating several social media sites can be a huge time suck. Focus your social media time on quality instead of quantity, and take advantage of apps such as Hootsuite or SeoMoz to help schedule all of your posts at the beginning of the day so you can tweet while focusing on other tasks.
  • Two-Minute Do It
  • When you’re prioritizing your stack of to-do lists, instead of tabling items that will take two minutes or less, do them immediately to prevent an overload of tasks that you can’t possibly have time to complete. This includes answering emails from clients as they come in. For example, if you own an online jewelry store and a customer emails asking what it takes to restring pearls, receiving that answer within 24 hours can make a huge impact on whether or not that customer will be making a purchase.
  • Update it
  • If you find that you’re receiving a lot of emails from customers with the same or similar questions, update your website’s FAQ page to include the new inquiries. It also helps to save a few “canned answers” in your inbox so that you can just copy and paste to answer repeat questions.
  • Be nice
  • Be NiceWhen interacting with customers, whether face to face, over the phone, or through email, make sure to include common courtesies like asking, “How are you?” and signing off by saying, “Have a nice day.” These little changes in customer interaction focuses the company’s culture on being employee oriented to being customer oriented. This is important especially if a customer is airing grievances; starting off a conversation in a positive way instead of being met with hostility can change the consumer’s perception of a company in an instant.

 

Your time, quite literally is money; how you spend it will have an impact on the longevity and success of your company. Your customers are how you measure that success. By keeping these “Life and Business Hacks” in mind, you’ll be able to oil that machine in the most productive way.

About the author: Carly Chodosh is the Social Media Manager at Pearl & Clasp, a pearl jewelry company that specializes in restringing pearls, pearl clasps and custom designed pieces.

 

Published by

Ohad Oren

Ohad Oren is Co-Founder and COO of ONDiGO. Prior to ONDiGO he Co-founded several start-ups. Ohad has years of experience in Sales and Business Management. You can follow him on twitter on @OrenOhad

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