Let’s pretend for just a moment that you own several pairs of the type of shoe that needs to be cobbled and there are only two cobblers in town. One always offers your donkey–if your shoes need cobbling, it is unlikely that cars have arrived on the scene as of yet–a fresh carrot and chats with you about the weather. The other barely acknowledges your existence. Which one will you entrust with your favorite footwear?
Odds are you will choose to do business with the cobbler who takes an active interest in you–the one with whom you have a relationship.
Wouldn’t it be great if those working in customer-service environments could look into a crystal ball and predict how customer expectations and behaviors were changing so that agent training and software development could co-evolve? While it is difficult to pinpoint exactly where changes will occur, there are a number of research papers that try to predict the changes that can be expected with regards to Customer Relations Management (CRM). (Source: Business2Community) Continue reading Latest Trends In Customer Relationship Management (CRM) Programs
ONDiGO is a revolutionary Mobile CRM for startups and small businesses, with special focus on “on-the-go” professionals. It captures all business interactions – email, calendar, phone calls, text messages, etc and automatically builds a customer database from those interactions. Yoni Dariel, Co-founder and CEO of ONDiGO, shares more details about ONDiGO in the interview below:
A good customer base is a small company’s most valuable asset. Customer retention is one of the major drivers of a company’s growth and plays an important role in establishing a reliable bottom line. In fact, Gartner Research just revealed that 80% of a company’s initial revenue comes from 20% of its existing customers. Continue reading Tiny CRM on a Budget
With the age of computerised communication having taken the lead almost entirely, the power of face-to-face meetings has become heavily underestimated. Yet nothing can replace personal conversations, where the presence of an electronic middleman is eliminated. After all, sometimes it is the only way to convince your client about being a reliable business partner. Therefore, if your client continues to unceasingly reject your request to meet you in person, consider using a few of these tricks to successfully change their mind.
ONDiGO Mobile CRM now has a new app that allows you to sync directly to your Salesforce account!
Instead of having to update Salesforce manually, now you can use ONDiGO CRM to update customer information automatically on-the-go with zero data entry. It’s 100% mobile-first because people are mobile. We took this amazing technology and understanding we gathered while developing ONDiGO and we created this beautiful and intuitive interface that is super easy and fun to use.
Guess what? Ernst & Young hosted a competition for high tech startups to pitch their business.
Out of 200 high tech startups, 20 were selected to compete in the Ernst & Young Journey 2014 Pitch competition. Only 7 were chosen to move on to the finals.
ONDiGO is a finalist!!! We are really excited about this opportunity!
Yoni – ONDiGO’s awesome CEO – will be presenting ONDiGO at the finals on October 30th as part of the Ernst & Young – “Globes” Journey Convention!
There are 7 high tech start ups in this final round and the winning company will go on to a road show in Silicon Valley, get special meetings with investors and managers, and will get to participate in IBM’s global SmartCamp competition!
The Pitch is sponsored by Ernst & Young, IBM, and Canaan Partners. The judges include angel investor Tal Barnoach, Wix.com Ltd. Co-founder and CEO Avishay Abrahami, ironSource founder and CEO Tomer Bar-Zeev, and the audience itself using a special app.
This is an amazing opportunity and we have our users to thank for constantly helping us improve ONDiGO to be the best mobile CRM on the market! Thanks guys!
In the past a sales manager was required to have solid interpersonal skills and an extensive network of contacts. However, with the dawn of the digital age these skills have become less important, and innovative and creative-thinking sales managers have become a sought-after commodity. Sales managers who can think outside the box and are up to date with tech trends and strategies are highly sought after, and a successful candidate has to be part business analyst and part decision-maker. The ability to think on their feet and harness the power of available resources will ensure sales results and productivity techniques are improved.
I enjoy reading about hacks and new ways of doing things, always checking out if there are easier and better ways of doing things. Let’s face it, I enjoy my work, but I love my free time as well. So, the more efficiently and effectively I work, the more time I have to do other things – like spend time with family and friends.
Tools are great for recording the things we want to remember, but the task of recording can be formidable. And using several tools at the same time can cause more chaos than clarity.
As I was perusing the Internet, as we are all prone to do regularly – sometimes hourly even, I came across an interesting quote, recorded by Robyn Scott, that shaped a young boy into a highly successful man experiencing a very rich life. His grandfather gave him the best advice he had ever received and he has shared his secret to success.