The Importance of Mornings to the Entrepreneur

When searching for the things that successful entrepreneurs have in common, you may or may not be surprised to find that morning routines are a major part of their methods. With 24 hours in a day and roughly around 25 000 mornings to make use of in your adult life, there is lot of time that can be used to work towards your goal of building your own business, and ultimately, your own success. Developing a morning routine not only allows you to manage your time more efficiently, but ensures that you’re living proof, on a daily basis, of how the early bird does indeed get the worm. (Guest Post)

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How to Follow-Up On Sales Leads

Industry standards show that almost 50% of sales leads are not pursued.  From a business-minded standpoint, that’s pretty low.  Imagine all the lost revenue!

Although customers can be indecisive in their purchasing decisions, not having the determination to follow up on a possible lead is the quickest way to ensure that you and your business never receive that prospective sale. Even when the leads are followed up on and the customer still decides to back out, sales associates make sure to correct any mistakes possibly made that cost your company the sale. The first step, therefore, to making a sale is the follow up.  Applying some new sales philosophies toward your marketing strategy can also help improve your company.

Let’s stay focused, however, and go over that first step a bit. (Guest Post) Continue reading How to Follow-Up On Sales Leads

7 Key Habits of Productive People

CEOs get up before the sun, top managers practice meditation and entrepreneurs start their days with doing less pleasant task. Sound strange, but these guys definitely know what to do! And the first thing you should learn by heart if you daydream of being more productive is that productivity is a skill, a habit one can develop. After you’ve formed a habit, this habit starts forming you! There are several tips that will open your road to productivity and here they are: (Guest Post)

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6 Ways to Keep Your Customers Happy

The Make or Break of B2C Relationships

Running a business of any size can be a challenging task with clients constantly looking for the best deals and services possible. With the many recent advances in technology, it is now often easy for customers to find exactly what they’re after, providing the supplying company has marketed their product well and maximized their publicity.

If your company is successful in this sense, the benefits and rewards can far outweigh any difficulties that may occur along the way. However, if your business happens to upset, offend or fail to provide the correct services to a client, the results can be quite detrimental – especially given the many blogs, tweets and social networking sites today’s customers use to post disgruntled comments.

This week’s guest post explores six top tips for keeping your customers happy.

Image credit: Bradley Digital

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Customer Services That Can Help Your Small Business Achieve Success

Getting your small business off the ground and running takes a lot of hard work, and the last thing you need is any loss of business due to substandard customer service. The customer services offered through your company should not only attract customers, they should keep current ones happy, and satisfy the customers who aren’t.
This isn’t always easy, but if you learn to take the bad with the good, and aim to make the most out of every interaction with your customers, your small business will be one step closer to success. These three tips highlight different customer services your small business should offer to keep those customers coming back again and again. (Guest post)

Customers are no longer willing to wait 3-5 business days for a response. Continue reading Customer Services That Can Help Your Small Business Achieve Success

Dealing with customer complaints effectively via social media

The last few years have seen social media becoming increasingly important as part of every b2c company’s marketing mix.

There are many benefits of running social media accounts; it gives your company an opportunity to showcase their products, lets customers know about any special offers and sales, helps you reach out to potential new customers and lets followers in on the behind the scenes workplace culture.

A brand will seem more human and friendly when they share their workplace via social media. There is one main downside however – unhappy customers are suddenly  airing their displeasure publicly, and how you handle this can make a huge impact on how everyone  sees your company and its customer service approach.

It is imperative that you deal with bad feedback via your social media accounts quickly, effectively and fairly. Here are our top pointers: ( Guest Post )

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Advice on Online Marketing for Small Businesses Owners

When the phrase ‘online marketing’ is bandied around amidst acronyms, digital jargon and consistent technology updates (with version 2.0 seemingly introduced mere minutes after the original) the whole process can appear wholly confusing, utterly time consuming and written off as a waste of money.

BUT WAIT! It doesn’t have to be this way.

Here are some basic, easy to implement, strategic steps that will effectively increase your online presence and deliver those key promotional messages to your target online audience (promise!)
( Guest post )

Image Credits: The Art of Social Media

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5 tips to improve Customer Interactions and Increase Productivity

Life hacks are meant to take annoying tasks and make them easier – here are a few to help improve your customer interactions and increase productivity in the workplace.
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The lost Art of Listening

 
We learn how to speak, write and respond early on, but often the art of listening is left by the wayside.
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5 Tips and Tools for Business Communication On-The-Go

Mobile Business Contact Management Nowadays, it is very common to find yourself working with people from long distances. Everything is mobile. So, how do you maintain effective communication with people that you don’t work in the same office with or who are not physically present for extended periods of time?  
There is no doubt about it. Working from long distance with your boss, partners, colleagues, and/or team is not easy. But it’s do-able. Here are some very simple tips and tools to help you make your long distance working relationships work…
 
1) Meet in person (at least once if possible)
 
Meeting someone in person is the best way to establish a connection and a level of trust, which of course must be nurtured over time. If that is not possible, then be sure that the first meeting(s) are done through a video conference. Seeing a person’s face and gestures is very important in understanding a person and their wants and needs. I will go into more detail about video conferencing later. Be sure to also video conference at least once a week, and if you are working with a team of people, video chat with at least one or two members if not as a whole group every week.