25 Customer Service Skills you absolutely need – Infographic

Hi guys,

Came across this wonderful infographic, and had to share.

Knowing how to properly develop these skills will help you to excel in your business, increase sales and keep your customers happy!

Source: Customer Service Heroes

Small Business Success – Why Everyday Relationships Matter

When it comes to dealing with companies, many customers bemoan the instances when they are treated like a number, or when they end up getting a recording or automated menu when they’re trying to talk to a living person. There are a lot of people out there who dislike being dehumanized.

By the same token, businesses that put their message out there like to know that they are actually reaching people and making a difference. They don’t want their ads, their promotions, their blog entries to figuratively fall on deaf ears. Just like their customers, these companies want to make a human connection.

You can’t have a relationship with a machine (well, you can, but it’s a rather disturbing prospect), and numbers don’t always tell the whole story. That’s why when you read on, you’ll see how everyday relationships are a key to small business success. (Guest Post)

Customers want to be treated like human beings, and that includes creating a relationship with them Continue reading Small Business Success – Why Everyday Relationships Matter

Why CRM’s are Moving to Mobile Apps

Customer Relationship Management systems, CRM’s, have been a core management tool of businesses for years. 2014 is poised to be the year mobile internet usage finally surpasses that of desktops, so it no surprise that CRM’s are going mobile as well. With more business professionals working through their tablets or smartphones than ever before, CRM mobile apps are sure to become the next big thing. In fact, Gartner Inc. estimates that CRM apps will grow by an astounding 500% over the next year. It is important to know not only how you can benefit from CRM apps, but which ones to choose that will deliver the best productivity for your business. (Guest Post)

CRM’s allow you access to that one customer, just when you need it. Continue reading Why CRM’s are Moving to Mobile Apps

Knowledge is power: How using a mobile CRM can help you close more deals wherever you are

With more and more business taking place outside of the office, it’s imperative that your team remain connected, informed and up-to-date wherever they are. Whether your sales reps are spread out across several branches, or flitting between destinations all day, a mobile CRM can help you close more deals and grow your business. Here’s how: (Guest Post) Continue reading Knowledge is power: How using a mobile CRM can help you close more deals wherever you are

Productivity Lessons That Have Endured Through the Ages – Infographic

Some productivity lessons have endured through the ages for a reason. They work. Wrike put together a collection of productivity proverbs and backed them up with interesting stats.

Share them with your team mates and friends to boost their morale and help them achieve more!

 

 

Customer Services That Can Help Your Small Business Achieve Success

Getting your small business off the ground and running takes a lot of hard work, and the last thing you need is any loss of business due to substandard customer service. The customer services offered through your company should not only attract customers, they should keep current ones happy, and satisfy the customers who aren’t.
This isn’t always easy, but if you learn to take the bad with the good, and aim to make the most out of every interaction with your customers, your small business will be one step closer to success. These three tips highlight different customer services your small business should offer to keep those customers coming back again and again. (Guest post)

Customers are no longer willing to wait 3-5 business days for a response. Continue reading Customer Services That Can Help Your Small Business Achieve Success

5 Ways to Make Your Time Work for You

Managing Customers on-the-goTime is money, as all business owners know as a rule-of-thumb. Time also has a direct impact on your reputation among your customers and, thereby, on your revenue. How so, you ask? Simple.

Customers expect a quick response, special attention and for you to have all the information on hand whenever they decide to call. Here are pointers on how to keep up with your customers and stay on top of your game.

One Place All the Time

Have all your notes in one place and, more importantly, accessible at all times. Yes, laptops can be taken with you, but it’s not convenient for accessing data quickly when on-the-go. Better to have it on your mobile. Also, make sure it is neatly organized and convenient. You need to be able to find the information you need within seconds.

Continue reading 5 Ways to Make Your Time Work for You